FAQ
Common questions about pet feeding, travel, rest, grooming, toys, shipping, and returns.
Use this FAQ as a quick reference. If you need help with a specific product or order, please contact customer support.
What types of products does Vamqore sell?
We offer pet feeding products, travel accessories, sleeping products, grooming and cleaning tools, and interactive pet toys.
How do I choose the right size?
Measure your pet and compare those measurements with the dimensions or size guidance shown on the product page before ordering.
How should pet beds and carriers be cleaned?
Follow the product-specific care instructions. Cleaning requirements vary depending on textile, frame, lining, and other materials.
Are pet toys indestructible?
No. Inspect toys regularly, choose an appropriate size and type for your pet, and replace damaged toys when needed.
How do I track my order?
Tracking information will be provided when available after shipment. Contact support with your order number if you need assistance.
What if an item arrives damaged or incomplete?
Contact us promptly with your order number and clear photographs of the package, product, and affected area so we can review the issue.
How can I contact customer support?
Email us at service@vamqore.com or call +86 10 6996 0562. Customer Service Hours: 8:00 AM – 10:00 PM Daily.